Client Support Professionals

A successful CSP must possess a multitude of traits and be able to accept ownership for simultaneously providing support to both clients and their customer's issues, complaints, and inquiries while keeping client satisfaction at the core of every decision and behavior.

 

Job Description

Duties may be performed via telephone, video conference, chat, email, or a combination.

  • ​Serve on the front lines of customer experience

  • Interact with customers via phone; focusing on questions related to client-related products and services

  • Provide consistent, high-quality support to all customers

  • Research, navigate and locate answers to customer questions and concerns 

  • Leverage client website, internal web-based knowledge service, system tools, and other resources to independently respond to inquiries 

  • Document all calls, detailed resolution, and follow up to actions

  • Provide status updates to customers calling after the initial request for assistance was processed

  • Responding to billing clarification as well as claim status questions and inquiries

  • Facilitate three-way conferencing and scheduling between customers and service providers.

  • Place outbound calls to list of client’s service providers to secure appropriate resolution

  • Possible outbound calls to the client, client’s customers and/or client account representatives for status and clarification purposes

  • Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives

  • Outbound coordination to client’s service providers & possible follow up calls for clarification and/or additional calls for secondary services

 

Prepare for Success

Equipment

In order to use the partner platform powered by Arise, the system and equipment policy must be met. This policy details computer, headset, phone, Internet, and equipment that is compatible with the Arise Platform.  Certain client programs may have additional requirements.

Hours, Pay, and Fees

With this work at home opportunity, you are in control of your earning potential. You set your own schedule and choose when and how much you work.  In order to provide the support and infrastructure necessary to operate our business, we charge a flat service fee of $30 per invoice period in addition to the $19.75 Arise Platform usage.

Certification

In order to get started – you must complete the certification course for the client program you choose to serve. The course provides information on the client’s systems that will be used by agents during servicing, as well as the performance metrics. The charges for these courses start at $9.99.

 

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