Client Certification Courses
Before you can begin servicing a client program, you must take and successfully complete a client certification course. Learners will gain keen knowledge related to the client, call types, customers, and how to be successful.
Investment in Yourself
The charges for these courses range between $9.99 and $250. This is required by clients in order to be able to service their accounts. The course provides information on the client’s systems that will be used by agents during servicing, as well as the performance metrics laid out in the operative Statement of Work and other information about the client program.
What to Expect
Courses range anywhere from a few days to a few weeks in length. Each session is normally 4 hours long, but some accelerated programs last longer. Often the course is instructor-led but there are also self-directed components, and there may be requirements to complete prior to the next day’s class. Everything is virtual. Videos and audio components are built into the online experience.
Make an Informed Commitment
The certification experience closely reflects the real world. The Opportunity Announcement will provide you with all the information you need – including information about certification – to decide whether a given client program is the right opportunity for your business before you commit your business’ resources.
Certification Refund Policy
The following schedule applies for all cancellations:
No refund requests will be honored after you have enrolled in a certification course.
Once enrolled, fees paid cannot be transferred between opportunities.
No refunds will be given if you are not able to complete certification or fails to certify.
Arise and Workrify reserve the right to cancel any certification course or any course meeting for any reason at any time. For courses canceled by Arise, all certification fees will be refunded. Every effort will be made to reschedule a course meeting.
It is expected that the agents enrolled in a client certification course will attend as scheduled, perform their own work on all assignments, and take exams with honor, integrity, and professionalism. Arise and Workrify has a zero-tolerance for cheating and unethical behavior. This includes but is not limited to (1) someone other than the enrolled agent attending a certification course on his or her behalf; (2) publishing, in any manner, whether written or oral, course materials, work, assignments, projects, exam questions, or results; or (3) the performance or submission of assignments or exams that are not the work of the enrolled agent.
The decision as to whether an agent has engaged in cheating or other unethical behavior is at the sole discretion of Arise. Any agent so engaged will be immediately dropped from the client certification course.
Any unethical behavior may be grounds for permanent removal from the Arise network and subsequent termination of the relationship with Workrify.
Course Drop Policy
If you voluntarily drop from a certification course, you are restricted from re-enrolling you in any other opportunity for a total of 4 weeks.
Course Transfer Policy
Agents may not transfer to another course schedule without the approval of Arise.
Please note that the Opportunity Announcement is intended simply as a summary of the applicable business opportunity. It is not a legal document, nor is it intended to be a comprehensive review of all the terms included in the applicable Statement of Work. You should thoroughly review each Statement of Work prior to executing it. In the event of a conflict between terms in the Opportunity Announcement and the Statement of Work, the terms in the Statement of Work will take precedence.